Service Reviews For Sport Clips Haircuts of Irvine

We scheduled our appointment at 2:56 pm and called in to speak to someone to find out the hours. Our particular stylist said I don’t have anyone-come now so we did. We got there within 5 minutes and she had someone in her chair. We patiently waited for 10 minutes and let them know we were there. After she finished she went completely against what she told us on the phone and refused to take us. She said her manager can help us and the manager did nothing to accommodate us and I let her know we would be writing a review. She did not care. I went to the grocery store while my son waited for another 30 minutes to be helped. Terrible service! He was finally taken back at 4:15 and it is 4:30 as I am sitting here writing this.

The online check in program is either bad programming or the managers at the Woodbury store don't know how to run it . Every other time I come in I wait double the time they tell me. Once I did online and another I walked in. All the online people that checked in pushed me out to 1 hr 31 mins instead of 45 minutes. I checked in online and walk in at time they tell me to, actually a few minutes early and go from being on deck to 16 Minutes out. Every time managers have no answers, the answers they give don't even apply to the question .

I went to get a haircut in the midst of recovering from a surgery which left me unable to lift my arms--this made washing my hair difficult. I was too shy to say anything but when the stylist washed my hair, she (very politely) washed it twice without making me feel uncomfortable.

Reply from Sport Clips Haircuts of Irvine:
Hey RJ; Thanks for the kind review!